Health Navigator
Job Description
The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.
Job Overview: Healthcare Navigators will coordinate healthcare services and referrals for Cuban and Haitian entrant clients under the supervision of the Casework Supervisor. They will work with these clients to improve access to healthcare and promote the health of newcomer families as they begin their lives in the United States.
Major Responsibilities:
Responsibilities include, but are not limited to:
* Conduct intake services with clients to assess needs. Develop a plan of care in partnership with each client. Provide individualized support through direct services, referrals, and advocacy.
* Schedule and facilitate refugee health screenings for all new arrivals through the Refugee Health Assessment Program (RHAP). Obtain documentation from the RHAP provider that the screening has been completed.
* Assess and monitor client progress to support their attainment of established goals, address challenges, and ensure that available resources are utilized.
* Coordinate health plan selection and advocate to healthcare centers on behalf of clients who are having difficulty accessing services.
* Assist clients with the selection of a primary care physician (PCP) and help schedule initial appointments once the selection has been made, ensuring each client is comfortable with contacting their PCP and with scheduling their own appointments.
* Develop and distribute healthcare guides tailored to each new arrival/family.
* Conduct regular outreach to healthcare providers and social service agencies to address health needs and identify resources.
* Case note each client interaction in accordance with program requirements. Input client information in database(s) and assist with tracking and reporting as needed.
* Collaborate effectively with coworkers and partner organizations. Build and maintain relationships with area service providers for the benefit of clients.
* Use personal, insured vehicle and/or public transportation (where available) to travel and transport clients and materials as needed throughout the service delivery area.
* May train and lead the activities of volunteers and interns.
* Other duties as assigned.
Education: Bachelor's degree in social work or related field of study preferred.
Work Experience:
* Familiarity with US healthcare system and healthcare programs for low-income families strongly preferred.
* Relevant professional experience in human services field required; minimum of 2 years' experience strongly preferred.
* Experience working with refugee and/or immigrant populations strongly preferred.
Demonstrated Skills & Competencies:
* Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships.
* Demonstrated success working and communicating effectively in a multi-cultural environment.
* Self-starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively.
* Attention to detail and accuracy in work product.
* Fluent in English and Haitian Creole, French, or Spanish, both spoken and written is required.
* Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research and problem-solving purposes.
* Valid driver's license and access to a personal, insured vehicle.
* Ability to drive agency's mini-van and drive at night.
Working Environment:
* A combination of standard office environment, remote work, and 'field' time within the service delivery area to perform the above outlined responsibilities.
* This position will work from the IRC office in City Heights.
* Offices hours are scheduled as Monday-Friday, 8:30am-5pm; some evening and weekend events required.
Compensation:
Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.
US Benefits:
The IRC offers a comprehensive and highly competitive set of benefits. All US employees are eligible for sick time, a 403b retirement savings plans: up to 4.5% immediately vested matching contribution, plus an 3-7% additional IRC contribution, and an Employee Assistance Program which is available to our staff and their families to support in times of crisis and mental health struggles.
In addition, full-time employees are eligible for 10 US paid holidays, 20-25 paid time off days, disability & life insurance, medical, dental, and vision insurance (employee contribution starting at $135, $7, and $5 per month respectively) and FSA for healthcare, childcare, and commuter costs. Part-time employees are eligible for a proportionate amount of paid time off. These additional benefits apply to employees who work at least 6 months within a 12 month time period.
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Standard of Professional Conduct:The IRC and the IRC workers must adhere to the values and principles outlined in the IRC Way - our Code of Conduct. These are Integrity, Service, Accountability, and Equality.
Commitment to Gender, Equality, Diversity, and Inclusion: The IRC is committed to creating a diverse, inclusive, respectful, and safe work environment where all persons are treated fairly, with dignity and respect. The IRC expressly prohibits and will not tolerate discrimination, harassment, retaliation, or bullying of the IRC persons in any work setting. We aim to increase the representation of women, people that are from country and communities we serve, and people who identify as races and ethnicities that are under-represented in global power structures.
Commitment to Gender, Equality, Diversity, and Inclusion: The IRC is committed to creating a diverse, inclusive, respectful, and safe work environment where all persons are treated fairly, with dignity and respect. The IRC expressly prohibits and will not tolerate discrimination, harassment, retaliation, or bullying of the IRC persons in any work setting. We aim to increase the representation of women, people that are from country and communities we serve, and people who identify as races and ethnicities that are under-represented in global power structures.
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