INFORMATION TECHNOLOGY SUPPORT SPECIALIST
Job Description
Excellent fringe benefit package includes a pension, medical, dental, vision, EAP (employee assistance plan) and life insurance for employee and eligible dependents, and income protection. Voluntary plans include supplemental life insurance, Flexible Spending Accounts, 403b and 457 Deferred Compensation Accounts. Classified employees also receive vacation, 12 sick leave days and 20 paid holidays.
POSITION SUMMARY
The Information Technology Support Specialist reports to the Help Desk and Reprographics Supervisor at the District Office. The work schedule is 12 months per year; Monday – Friday; 7:00 a.m. – 4:00 p.m.
This position is represented by the California School Employees Association (CSEA), Chapter 363.
POSITION PURPOSE
Under the direction of an assigned supervisor, perform skilled and technical duties related to the installation, maintenance and repair of computer endpoints including but not limited to: district-owned desktop and laptop computers, various mobile computing devices, peripheral equipment, printers, audio-visual equipment; assist faculty and staff in the proper use and maintenance of equipment both on and off campus.
DUTIES AND RESPONSIBILITIES
1. Install, maintain and perform routine to complex troubleshooting and repair on IT equipment such as desktop and laptop computers, mobile computing devices, peripherals, printers, audio-visual equipment and other related equipment.
2. Install, maintain and support software for classrooms, meeting rooms, offices, work rooms, facilities and labs across campus. This involves large scale deployment and management of software and licenses using a variety of software imaging and management tools.
3. Support cloud computing (i.e. cloud storage, webmail. Learning management systems, web-based software) enhance productivity, operations, research, learning and instruction.
4. Troubleshoot and resolve printing, copying and scanning issues for all printers and copiers for assigned sites.
5. Transport, set up and test a variety of audio, video and telecommunication and computer equipment including televisions, cameras, monitors, recording devices, microphones, audio and video switches; balance and adjust video equipment; troubleshoot problems on-site.
6. Install and configure network stations, connect network cards, cables, and other network equipment as needed to connect devices to the District network; provide technical support and analyze symptoms of malfunctions. Provide installation and testing of network equipment for instructional purposes. Troubleshoot network connectivity issues.
7. Diagnose system hardware and software; perform appropriate repair or recovery procedures; assist non-technical users and provide technical support based on analysis of symptoms.
8. Operate a variety of hand and power tools as needed to install and repair equipment and classroom technologies.
9. Provide assistance, information and technical expertise to faculty and staff regarding the safe and proper operation and maintenance of assigned equipment.
10. Provide input into the budget preparation process; research the cost, technical specifications and comparability of electronics equipment.
11. Prepare and maintain a variety of records related to equipment maintenance and repair, inventory control, service manuals and wiring diagrams, software and licensing agreements.
12. Assist in the evaluation, design and recommendations for classroom AV systems; evaluate, test and modify existing equipment to improve performance and reliability.
13. Provide technical and user support for a variety of events and meetings including video conferencing (such as Zoom and Skype) and audio-visual technology setup and teardown including conference phones.
14. Perform other duties related to the position as assigned.
EMPLOYMENT STANDARDS
Knowledge of:
1. Computer operating systems, office productivity software, instructional application software.
2. Best practices of computer, printer, audio-visual repair and troubleshooting.
3. Cloud computing and mobile computing and related applications.
4. Printing system configuration and maintenance.
5. Audio-visual equipment and components related to classroom instructional use and events and conference rooms
6. Applicable safety rules and regulations.
Skills and Ability to:
1. Inspect, troubleshoot, and repair computer and audio-visual equipment.
2. Operate and use various hand and power tools in a safe and correct manner.
3. Install, maintain and configure complex software environment.
4. Analyze situations accurately and adopt an effective course of action.
5. Stay current in field by continually expanding knowledge of software programs and networking systems on a variety of operating systems.
6. Define problems, research and collect data, and write routine reports and correspondence.
7. Effectively communicate and interact with persons of diverse backgrounds and abilities.
8. Establish and maintain cooperative and effective working relationships with others.
The Information Technology Support Specialist reports to the Help Desk and Reprographics Supervisor at the District Office. The work schedule is 12 months per year; Monday – Friday; 7:00 a.m. – 4:00 p.m.
This position is represented by the California School Employees Association (CSEA), Chapter 363.
POSITION PURPOSE
Under the direction of an assigned supervisor, perform skilled and technical duties related to the installation, maintenance and repair of computer endpoints including but not limited to: district-owned desktop and laptop computers, various mobile computing devices, peripheral equipment, printers, audio-visual equipment; assist faculty and staff in the proper use and maintenance of equipment both on and off campus.
DUTIES AND RESPONSIBILITIES
1. Install, maintain and perform routine to complex troubleshooting and repair on IT equipment such as desktop and laptop computers, mobile computing devices, peripherals, printers, audio-visual equipment and other related equipment.
2. Install, maintain and support software for classrooms, meeting rooms, offices, work rooms, facilities and labs across campus. This involves large scale deployment and management of software and licenses using a variety of software imaging and management tools.
3. Support cloud computing (i.e. cloud storage, webmail. Learning management systems, web-based software) enhance productivity, operations, research, learning and instruction.
4. Troubleshoot and resolve printing, copying and scanning issues for all printers and copiers for assigned sites.
5. Transport, set up and test a variety of audio, video and telecommunication and computer equipment including televisions, cameras, monitors, recording devices, microphones, audio and video switches; balance and adjust video equipment; troubleshoot problems on-site.
6. Install and configure network stations, connect network cards, cables, and other network equipment as needed to connect devices to the District network; provide technical support and analyze symptoms of malfunctions. Provide installation and testing of network equipment for instructional purposes. Troubleshoot network connectivity issues.
7. Diagnose system hardware and software; perform appropriate repair or recovery procedures; assist non-technical users and provide technical support based on analysis of symptoms.
8. Operate a variety of hand and power tools as needed to install and repair equipment and classroom technologies.
9. Provide assistance, information and technical expertise to faculty and staff regarding the safe and proper operation and maintenance of assigned equipment.
10. Provide input into the budget preparation process; research the cost, technical specifications and comparability of electronics equipment.
11. Prepare and maintain a variety of records related to equipment maintenance and repair, inventory control, service manuals and wiring diagrams, software and licensing agreements.
12. Assist in the evaluation, design and recommendations for classroom AV systems; evaluate, test and modify existing equipment to improve performance and reliability.
13. Provide technical and user support for a variety of events and meetings including video conferencing (such as Zoom and Skype) and audio-visual technology setup and teardown including conference phones.
14. Perform other duties related to the position as assigned.
EMPLOYMENT STANDARDS
Knowledge of:
1. Computer operating systems, office productivity software, instructional application software.
2. Best practices of computer, printer, audio-visual repair and troubleshooting.
3. Cloud computing and mobile computing and related applications.
4. Printing system configuration and maintenance.
5. Audio-visual equipment and components related to classroom instructional use and events and conference rooms
6. Applicable safety rules and regulations.
Skills and Ability to:
1. Inspect, troubleshoot, and repair computer and audio-visual equipment.
2. Operate and use various hand and power tools in a safe and correct manner.
3. Install, maintain and configure complex software environment.
4. Analyze situations accurately and adopt an effective course of action.
5. Stay current in field by continually expanding knowledge of software programs and networking systems on a variety of operating systems.
6. Define problems, research and collect data, and write routine reports and correspondence.
7. Effectively communicate and interact with persons of diverse backgrounds and abilities.
8. Establish and maintain cooperative and effective working relationships with others.
EDUCATION AND EXPERIENCE
1. Associate’s degree from a two-year accredited or technical school.
2. Three years of experience in computing hardware and software, networking, and digital/analog audio-visual equipment repair.
1. Associate’s degree from a two-year accredited or technical school.
2. Three years of experience in computing hardware and software, networking, and digital/analog audio-visual equipment repair.
- Demonstrated sensitivity, knowledge and understanding of the diverse academic, socioeconomic, gender identity, sexual orientation, cultural, disability, and ethnic background of groups historically underrepresented, and groups who may have experienced discrimination.
- Success integrating diversity as appropriate into the major duties outlined in the job description and in the duties listed in the District’s hiring policy; or demonstrated equivalent transferable skills to do so.
1. Bilingual abilities, desirable.
For positions that require a degree or coursework:
Degree(s) must have been awarded by a college or university accredited by an accrediting body recognized by the U.S. Council on Post-Secondary Accreditation and/or the U.S. Department of Education.
All degrees and credits earned outside of the United States must have a U.S. evaluation (course by course) of the transcripts and must be submitted with the application.
Degrees earned outside of the U.S. without a U.S. credential evaluation attached, will not be considered.
Degree(s) must have been awarded by a college or university accredited by an accrediting body recognized by the U.S. Council on Post-Secondary Accreditation and/or the U.S. Department of Education.
All degrees and credits earned outside of the United States must have a U.S. evaluation (course by course) of the transcripts and must be submitted with the application.
Degrees earned outside of the U.S. without a U.S. credential evaluation attached, will not be considered.
WORKINGS CONDITIONS
Environment:
1. Indoor and outdoor environment.
Physical Demands:
1. Hearing and speaking to exchange information in person or on the telephone.
2. Seeing to view a computer monitor.
2. Seeing to view a computer monitor.
3. Dexterity of hands and fingers to operate a computer keyboard.
4. Sitting for extended periods of time.
5. Lifting heavy objects.
6. Climbing.
Hazards:
1. Possible exposure to electrical hazards.
The District is represented by dedicated and talented employees who are passionate about providing our student population with the best educational experience possible. The District recognizes that cultural diversity in the academic environment promotes academic excellence; fosters cultural, racial and human understanding; provides positive roles models for all students, and creates an inclusive and supportive educational and work environment for its employees, students, and the community it serves.
As of Fall 2022, with enrollment of approximately 14,400 students per semester, and an extremely diverse student population (Latinx 48%, Black/African-American 4%, Asian/Pacific Islander 31%, American Indian/Native American 0.3%, White/Caucasian 9%) attaining educational goals reflecting 56% – Transfer to a 4-Year College/ University, the District’s emphasis on student success makes it a recognized educational leader in the State.
The District encourages a diverse pool of applicants to serve as colleagues to an existing diverse classified staff consisting of 42% Latinx, 28% Asian/Pacific Islander, 5% Black/African American, 1% American Indian/Native American, 18% White/Caucasian, and as well as encouraging applications from all qualified, outstanding applicants.
As of Fall 2022, with enrollment of approximately 14,400 students per semester, and an extremely diverse student population (Latinx 48%, Black/African-American 4%, Asian/Pacific Islander 31%, American Indian/Native American 0.3%, White/Caucasian 9%) attaining educational goals reflecting 56% – Transfer to a 4-Year College/ University, the District’s emphasis on student success makes it a recognized educational leader in the State.
The District encourages a diverse pool of applicants to serve as colleagues to an existing diverse classified staff consisting of 42% Latinx, 28% Asian/Pacific Islander, 5% Black/African American, 1% American Indian/Native American, 18% White/Caucasian, and as well as encouraging applications from all qualified, outstanding applicants.
EQUAL OPPORTUNITY EMPLOYER STATEMENT:
San José-Evergreen Community College District is an Equal Opportunity Employer committed to nondiscrimination on the basis of ethnic group identification, race, color, language, accent, immigration status, ancestry, national origin, age, gender, gender identity, religion, sexual orientation, transgender, marital status, veteran status, medical condition, and physical or mental disability consistent with applicable federal and state laws.
CONTACT:
Employment Services,
Human Resources, SJECCD
40 S. Market Street, San Jose, CA 95113
Phone: (408) 270-6414
Email: hremploymentservices@sjeccd.edu
Employment Website: https://sjeccd.peopleadmin.com
District Website: www.sjeccd.edu
APPLICATION PROCEDURES:
San José-Evergreen Community College District is an Equal Opportunity Employer committed to nondiscrimination on the basis of ethnic group identification, race, color, language, accent, immigration status, ancestry, national origin, age, gender, gender identity, religion, sexual orientation, transgender, marital status, veteran status, medical condition, and physical or mental disability consistent with applicable federal and state laws.
CONTACT:
Employment Services,
Human Resources, SJECCD
40 S. Market Street, San Jose, CA 95113
Phone: (408) 270-6414
Email: hremploymentservices@sjeccd.edu
Employment Website: https://sjeccd.peopleadmin.com
District Website: www.sjeccd.edu
APPLICATION PROCEDURES:
Interested applicants MUST SUBMIT ONLINE ALL of the following materials by the First Review Date/Closing Date as listed on the job announcement. Applications received after the First Review Date will only be forwarded to the hiring committee at their request.
1. A completed online San José-Evergreen Community College District APPLICATION.
2. A COVER LETTER (Stating how you feel you meet the qualifications as outline in the job announcement).
3. A current RESUME/CURRICULUM VITAE
4. TRANSCRIPT – (If Required) If a degree is listed as a requirement, transcripts (Not Diplomas) MUST INCLUDE confer or award date of stated degree. Unofficial transcripts will be accepted; however if the position is offered, official transcripts will be required prior to employment. If the transcripts or degrees are from outside of the United States, an official certification of equivalency to U.S. degrees by a certified U.S. credential review service (course by course of the transcripts) MUST also be submitted. (See below for a list of suggested services that provide foreign degree equivalency evaluation to U.S. degrees).
2. A COVER LETTER (Stating how you feel you meet the qualifications as outline in the job announcement).
3. A current RESUME/CURRICULUM VITAE
4. TRANSCRIPT – (If Required) If a degree is listed as a requirement, transcripts (Not Diplomas) MUST INCLUDE confer or award date of stated degree. Unofficial transcripts will be accepted; however if the position is offered, official transcripts will be required prior to employment. If the transcripts or degrees are from outside of the United States, an official certification of equivalency to U.S. degrees by a certified U.S. credential review service (course by course of the transcripts) MUST also be submitted. (See below for a list of suggested services that provide foreign degree equivalency evaluation to U.S. degrees).
Note: Some positions may require additional documents and/or certificates, in addition to the items listed above. Please refer to the job announcement.
OTHER APPLICANT INFORMATION:
1. Only complete application materials will be considered. No exceptions.
1. Only complete application materials will be considered. No exceptions.
2. Letters of Recommendation are NOT required and will not be forwarded to the hiring committee.
3. Upon hire the successful candidate must provide the required documents of identity and authorization to work and attest he/she is authorized to work in the United States.
4. Application materials become the property of the District and will not be returned or duplicated.
5. Travel expenses to attend the interview are the responsibility of the candidate.
6. Meeting the minimum qualifications does NOT assure an interview.
7. The District may re-advertise, delay, choose not to fill the position, or choose to fill more than one position.
Suggested services that provide foreign degree equivalency evaluation to U.S. degrees:
World Education Services
Website: www.wes.org
Website: www.wes.org
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