Student Success Coach
Job Description
Full job description
Position Description
This pivotal role directly influences student satisfaction and enriches the overall student experience by ensuring a seamless transition for incoming students. The Student Success Coach acts as a dedicated guide throughout the enrollment and registration process, fostering meaningful connections, addressing inquiries, and providing personalized support to ensure students feel equipped and confident as they embark on their academic journey.
As a key advocate for student success, the Student Success Coach will provide comprehensive case management for assigned students, focusing on promoting retention, academic progression, and long-term success. This includes assisting with initial assessments, interpreting placement results, and offering guidance on course selection. In collaboration with faculty advisors and academic departments, the coach will implement integrated advising strategies to ensure students receive tailored academic guidance. Beyond advising, the Student Success Coach serves as a mentor, tracking students’ progress, offering proactive interventions, and connecting students with essential campus resources to support their personal, academic, and professional growth.
In addition to direct student support, the Student Success Coach will work in tandem with the Chief Student Affairs Officer to serve as the designated leader for the Direct Admissions pilot. This responsibility includes tracking, reporting, and achieving key enrollment and retention goals, while ensuring students are connected with the resources and guidance they need for a successful academic start. As a critical point of contact, the Student Success Coach will facilitate connections across various campus departments, advocating for students’ needs and promoting their overall success.
All major activities, essential duties and responsibilities shall be performed integrating the personal touch philosophy, which defines our College.
Personal Touch: Respect, Responsiveness, and Responsibility in all professional relationships, specifically, employee to student, employee to employee, and employee to community. College employees acknowledge their obligation to model and teach the three R’s to influence student development of behaviors that will lead to academic, professional, and personal success.
Essential Duties and Responsibilities
Take a strategic, proactive approach in engaging accepted students by initiating and maintaining timely, personalized communication from acceptance through registration. Serve as a central point of contact to address complex questions, guide students through each step of their pre-enrollment process, and ensure a smooth, informed transition into the college. Drive engagement by delivering targeted messaging that educates students on the importance of their next steps, addressing barriers to completion, and ensuring students understand and are ready for registration. Lead and manage the Direct Admissions pilot, utilizing data-driven insights to optimize the process, track trends, and recommend improvements.
- Deliver seamless customer service by building connections with all campus offices, ensuring students are informed and supported.
- Regularly analyze and report on progress toward admissions and registration targets to the Chief Student Affairs Officer.
Implement Comprehensive Case Management and Interventions Strategies to Drive Retention
Employ a robust case management system to guide assigned students through their academic journey, actively monitoring their progress and providing intervention at critical junctures. Establish regular communication with students, leveraging proactive outreach to foster academic and personal success. Use analytics and student data to predict potential challenges and engage in early intervention efforts.
- Conduct in-depth advising sessions, interpreting test results, assessing academic progress, and facilitating course selection that aligns with student goals and capabilities.
- Collaborate closely with faculty advisors, integrating their expertise into a holistic advising approach to ensure the academic success of each student.
- Regularly track, assess, and report on student progress toward graduation, and escalate concerns about at-risk students to appropriate campus support services.
- Actively manage early alerts and provide tailored interventions for students showing signs of disengagement or academic distress, including developing personalized action plans to help them stay on track.
Enhance the New Student Onboarding Experience.
Play an instrumental role in the design and execution of New Student Orientation and Welcome Day activities, ensuring that they align with the college’s commitment to student success.
- Take a leadership role in the development of engaging programming that fosters a sense of community, belonging, and student confidence, helping students form critical connections with faculty, staff, and peers.
- Assess and continuously refine the onboarding process, collecting feedback from students and stakeholders to ensure a meaningful, informative, and seamless experience that sets the stage for academic and personal success.
- Coordinate and facilitate workshops and activities that support students in transitioning to college life, including time management, study skills, and connecting with campus resources.
Perform other duties as assigned.
Support the Student Services department in various other initiatives, projects, and activities as needed, contributing to the overall success of the college and its students. This may include special projects, data reporting, or participation in institutional events aimed at improving the student experience.
Qualifications
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Minimum of a bachelor’s degree with emphasis in adult education, academic assessment and advising, or student services.
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Must possess good human relations, communication, and advising skills.
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Basic knowledge of test administration and interpretation skills A deep understanding of adult development and the needs of underprepared students, with the ability to effectively engage diverse populations.
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Creativity and initiative in developing and executing student events that foster a strong sense of belonging and cultivate meaningful relationships among students, faculty, and staff.
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Demonstrates a genuine commitment to the success of each student.
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Exceptional organizational skills, with the capacity to manage complex event logistics, including scheduling, coordination, and communication.
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Basic computer literacy.
Employment and Benefits
Zane State College does not discriminate on the basis of race, color, religion, gender, gender identity or expression, national origin (ancestry), military status (past, present or future), disability, age (40 years or older), status as a parent during pregnancy and immediately after the birth of a child, status as a parent of a young child, status as a nursing mother, status as a foster parent, genetic information, or sexual orientation.
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